Terms and Conditions

  1. Preveno app is an online app based test requesting and result reporting service of Swag Solutions Pvt. Ltd. Swag Solutions Pvt. Ltd has made and will continue to make all efforts to include precise, accurate and regularly upgraded up-to-date information on Preveno App. However, in view of the possibility of human error and the inherent hazards of electronic distribution, there may be delays, omissions or inaccuracies in such information. This information is not intended to replace medical advice offered by physicians.
  2. All users of the app/website agree and accept that all access and use of the Preveno services and/or any service linked to Preveno and the contents thereof shall be at their own accepted risk.
  3. We reserve the right at any time and from time to time to modify ordiscontinue, temporarily or permanently, Preveno, or any part thereof, with or without notice.
  4. We do not guarantee continuous, uninterrupted or secure access to our services and operations, which may be impacted by numerous factors outside our control. You agree that the terms and conditions of use and all incorporated agreements between us and you may be automatically assigned by us, in our sole discretion, to a third party in the event of a merger, acquisition or liquidation.
  5. The information (including, without limitation, advice and recommendations) and services on App/website are intended solely as a general educational aid and are neither medical nor health care advice for any individual problem nor a substitute for medical or other professional advice and services from a qualified health care provider familiar with your medical history.
  6. While Preveno attempts to keep all the information on the App/website up-to-date, medical treatment and knowledge change quickly, and this App/website should not be considered error-free or as a comprehensive source of all information on a particular topic. Preveno makes no warranties or representations as to the accuracy of the content of the App/website, and assumes no responsibility for any consequences relating directly or indirectly to any action or inaction you take based upon the information and material on this App/website. Your use of the App/website is subject to the additional disclaimers and caveats that may appear throughout the disclaimer and terms and conditions at the Preveno App/website. You assume the entire risk of loss in using this App/website and materials contained in the App/website.
  7. It is presumed that the specimen belongs to the patient named or identified in the test request form / electronic test request form
  8. Preveno is not liable for the content and quality of test/test reports
  9. A test requested might not be performed for the following reasons:
    • Specimen quantity insufficient (inadequate collection/ spillage in transit).
    • Specimen quality unacceptable (haemolysed / clotted/ lipemic etc.)
    • Incorrect specimen type.
    • Test cancelled either on request of patient or doctor, or because of incorrect test code, test name or specimen received.
  10. Any query pertaining to the report may be directed to the Partner Labs Customer Care Group.
  11. All tests are referred to partner laboratories. The details of the laboratory where the sample was referred to, can be obtained from the Preveno Customer Care.
  12. Preveno will try its best to collect the samples on requested timings but does not guarantee 100% collection at requested time.
  13. Preveno is not a diagnostic lab and doesn’t have its testing facility. Preveno is technology connecting health-care seekers with healthcare providers.